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Frequently Asked Questions

Get further details about SecureSuite. Use the links below to jump to specific topic areas, or scroll down the page to review the full list of questions and answers.

General questions

What is MasterCard SecureCode?

MasterCard SecureCode is an innovative service provided by your Fifth Third Bank in partnership with MasterCard International, offering secure Internet shopping, using your preferred form of Internet payment - the credit card. MasterCard SecureCode lets you add a personal SecureCode™ to your existing card, getting added security and the reassurance that only you can use your card online.

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How does MasterCard SecureCode work?

When you purchase online, MasterCard SecureCode issues a receipt at the end of the checkout process. The receipt includes details of your current purchase, such as site name, purchase amount and date. You sign the receipt using your personal SecureCode and click "Submit" to proceed with the purchase. Without your SecureCode, the purchase cannot take place.

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How does MasterCard SecureCode protect me?

Since your card is protected by your personal SecureCode, only you can use your card online.

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Will I need to apply for a new card to use MasterCard SecureCode?

No. You will be able to use any of your existing MasterCard cards.

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When will my account be billed for MasterCard SecureCode purchases?

Your account will be billed on the same date it is billed today.

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Where can I buy with MasterCard SecureCode?

Many merchants are already a part of MasterCard SecureCode, and more merchants are signing up! Click here to see a list of participating online merchant sites.

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Do I have to pay for MasterCard SecureCode?

No. Currently MasterCard SecureCode is offered free of charge!

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What are the system requirements for MasterCard SecureCode?

MasterCard SecureCode requires the use of Windows Microsoft® Internet Explorer 5.5, 6.0 (including 6.0 on XP SP2), 7.0 and 8.0, Windows Netscape® 7.2, Windows AOL ® 9, Windows Firefox® 1.0, 2.0 and 3.0, Opera® 9.5 and Macintosh Safari®.

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What happens when my credit card expires?

When you are re-issued a new card, with the same account number, the MasterCard SecureCode service is automatically updated with the new card information. You do not need to re-register in the service.

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What happens if I cancel my MasterCard card and then get a new one with a different account number?

You will need to register the new card for the MasterCard SecureCode service.

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Registration

What cards can I register with MasterCard SecureCode?

You can register any of your existing Fifth Third Bank's MasterCard cards.

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How many cards can I register with MasterCard SecureCode?

There is no limit to the number of cards you register - you are welcome to register all of them. You can register any or all of your cards in a single registration process.

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Can two people with a joint account use the same SecureCode or should they register for MasterCard SecureCode separately?

The primary user of the account should register, then all the cardholders can use the same SecureCode.

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Why do I have to supply personal information during registration?

The personal information you are supplying is used as a security measure to make sure you are the real cardholder. The information you supply is verified against the data stored in your Fifth Third Bank database.

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Why am I required to supply my email during registration?

Your email will only be used for important notifications from your Fifth Third Bank, and in full accordance with the privacy policy and the terms of use.

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Can I use the same SecureCode for all of my cards?

Yes. When you register to MasterCard SecureCode you will enter your account number and select a SecureCode. You may select the same SecureCode for all your registered cards. You must select a SecureCode between 8-15 characters, which includes at least one number and one letter. You may not use SecureCodes that you have used in the past. We recommend that you select a SecureCode that will be easy for you to remember and difficult for others to guess.

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What is a personal greeting?

The personal greeting is a text message (6-30 characters long) that you select during registration. This text should be personal, however not secret. Each time a MasterCard SecureCode receipt will be presented to you, you should look for the personal greeting - it proves it is a genuine MasterCard SecureCode receipt. Please note - you cannot select a personal greeting that will be identical to the SecureCode. Your SecureCode must be kept secret, while the personal greeting is openly displayed on the receipt.

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What is the Signature Panel Code?

The Signature Panel Code is the last three digits that appear on the back of your card, on the signature panel. It is used as an extra security measure to make sure you are in the possession of the card you are registering.

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What do I do if I have problems during the registration process?

Contact your Fifth Third Bank's Customer Support. They will be happy to assist you with any problems and answer any questions you may have.

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Activation During Shopping

What is the MasterCard SecureCode service?

MasterCard SecureCode is a service offered by your Fifth Third Bank in partnership with MasterCard. MasterCard SecureCode provides a way to SecureCode-protect credit card usage on the Internet. Simply register your credit card and choose a SecureCode. Your SecureCode is required when you use your card to make Internet purchases at participating merchants. The requirement of your SecureCode prevents unauthorized usage of your card on the Internet, giving you more confidence about making secure purchases online.

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What is 'Activation During Shopping'?

As your Fifth Third Bank's client, we offer you to activate MasterCard SecureCode when you shop at a participating merchants.The activation process is simple and quick - all you have to do is enter a few identifying pieces of information, and select the personal SecureCode you will be using in your future purchases. Please make sure you read and agree to the terms of use as activating the service indicates you have done so. Note that you may not be offered to activate the service online if you had already registered your card to the service in the past.

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I activated MasterCard SecureCode, and now I received an email message saying I should personalize my account online. What does that mean?

When you activate MasterCard SecureCode during shopping, you receive a pre-assigned Personal Greeting. When you personalize your account you can select a different personal greeting.

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What is a personal greeting?

When you activate MasterCard SecureCode during shopping, a pre-assigned personal greeting that MasterCard SecureCode had selected for you is displayed. When you pay online, always look for your personal greeting before you enter your SecureCode to ensure that you're using the authentic MasterCard SecureCode service. After activating MasterCard SecureCode you receive an email message with a link. We recommend that you click on this link and create a new, truly personal greeting. Please note that your personal greeting must not be similar to your SecureCode.

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I activated MasterCard SecureCode. Can I activate it for additional cards?

After you activate MasterCard SecureCode for one card, you are welcome to add to the service any of your Fifth Third Bank's credit cards. This includes your Fifth Third Bank's branded cards as well as our partner cards.

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Shopping with MasterCard SecureCode

How do I buy with MasterCard SecureCode?

When you purchase online, MasterCard SecureCode issues a receipt at the end of the checkout process. The receipt includes details of your current purchase, such as site name, purchase amount and date. You enter your personal SecureCode and click "Submit" to proceed with the purchase. When you shop online with your Fifth Third Bank's card, the MasterCard SecureCode service will automatically be active at participating online stores. For more information on shopping with MasterCard SecureCode, view our demo.

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Where can I buy with MasterCard SecureCode?

Many merchants are already a part of MasterCard SecureCode, and more merchants are signing up! Click here. to see a list of participating online merchant sites.

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How soon after completing my online registration can I begin to use the MasterCard SecureCode service to make online purchases?

You can start to use the MasterCard SecureCode service immediately after you complete the registration process.

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What should I do if I purchase online but the MasterCard SecureCode receipt does not appear?

First, check to make sure that the card you used for the purchase is one that you have registered with the MasterCard SecureCode service. Second, determine whether the merchant is a participating merchants. If the merchant is participating and you are using the right card, contact the merchant's customer service center.

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Can I purchase at merchants that do not participate in the MasterCard SecureCode service?

Yes. However you will not be able to use MasterCard SecureCode. To complete the purchase at such merchants, simply follow the regular checkout process.

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Where can I view the Transaction History of my MasterCard SecureCode purchases?

You can view your Transaction History by logging in to the personal account manager.

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I forgot my SecureCode. What should I do?

If you forgot your SecureCode, select the Forgot your SecureCode, click here link that appears on the receipt. In the following page, type your account information. You will then be able to select a new SecureCode.

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I don't see my personal greeting on the receipt. What should I do?

Always look for your personal greeting before signing the receipt. If your personal greeting does not appear on the receipt, please do not sign it and contact our customer service personnel.

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The personal greeting on the receipt is not mine. What should I do?

Always look for your personal greeting before signing the receipt. If a personal greeting other than yours appears on the receipt, please do not sign it and contact our customer service personnel.

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The personal account manager

What is the personal account manager?

The personal account manager is a special service, which helps you trace the receipts of your MasterCard SecureCode purchases. In addition, it enables you to change your account settings: change your e-mail address, SecureCode, and personal greeting, and deactivate/reactivate the MasterCard SecureCode service.

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Do I need to write down the details of my online purchases?

No. You do not need to write down details of your online purchases. When using MasterCard SecureCode you do not need to record or even type the purchase details anywhere. Reviewing your previous receipts online is a convenient option through the personal account manager feature.

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How do I access the personal account manager?

You can access the personal account manager through your Fifth Third Bank's web site. We also recommend that you add it to your favorites or bookmarks.

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I am trying to login to the personal account manager but I forgot my SecureCode. What should I do?

If you forgot your SecureCode, select the Forgot your SecureCode, click here link that appears on the personal account manager login. In the following page, type your account information. You will then be able to select a new SecureCode.

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How do I change my SecureCode?

In the personal account manager, access "Manage Your Profile", and select "Change your SecureCode". You will be required to enter the old SecureCode, select a new SecureCode and retype it for verification. You must select a SecureCode between 8-15 characters, which includes at least one number and one letter. You may not use SecureCodes that you have used in the past. We recommend that you select a SecureCode that will be easy for you to remember and difficult for others to guess. You may also contact customer service to change your SecureCode.

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How do I change my personal greeting?

In the personal account manager, access "Manage Your Profile", and select "Change your personal greeting". Your old personal greeting will be presented, and you will be able to select a new personal greeting. (6-30 characters long). Please note that your personal greeting must not resemble your SecureCode. You may also contact customer service to change your personal greeting.

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How do I update the email address?

Your email address is used for important notifications from your Fifth Third Bank. It is therefore important that you keep the email address in the MasterCard SecureCode service updated. In the personal account manager, access "Manage Your Profile", and select "Update your email". Your old email will be presented, and you will be able to enter a new one. You may also contact customer service to update your e-mail.

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How can I deactivate MasterCard SecureCode?

In the personal account manager, access "Manage Your Profile", and select "Deactivate the service". In the following page, check the accounts you wish to deactivate and confirm. Please note - deactivation means that your account is no longer protected by the SecureCode, and it affects all users of the card. You may also contact customer service to deactivate MasterCard SecureCode.

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How can I reactivate MasterCard SecureCode?

In the personal account manager, access "Manage Your Profile", and select "Reactivate the service". In the following page, check the accounts you wish to reactivate and confirm. Please note - reactivation means that your account is protected by the SecureCode, and it affects all users of the card. You may also contact customer service to reactivate MasterCard SecureCode.

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DDA - Disability Discrimination Act

What Accessibility features are provided on this site?

The following accessibility features are provided:

  • Support for windows reader.

  • Support of resizing the text.

  • Support for No Java Script.

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    How can I resize the text?

    In the browser go to View ==> Text Size and choose "Largest".

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    Where can I find more information on Accessibility?

    Accessibility reference can be found in:

  • W3 accessibility guidelines

  • W3 accessibility techniques

  • The Disability Discrimination Act 1995 (DDA)

  • JAWS a screen reader for Windows.

  • Windows-Eyes a screen reader for Windows.

  • PwWebSpeak a screen reader for Windows.
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