Frequently Asked Questions
Get further details about Verified by Visa.
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Verified by Visa is an innovative service offering secure Internet shopping, using your preferred form of Internet payment - the debit card. Verified by Visa lets you add a personal password to your existing card, getting added security and the reassurance that only you can use your card online.
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When you purchase online, Verified by Visa issues a receipt at the end of the checkout process. The receipt includes details of your current purchase, such as site name, purchase amount and date. You sign the receipt using your personal password and click "Submit" to proceed with the purchase. Without your password, the purchase cannot take place.
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Once you've registered and created a password, each time you make an online purchase, a window will pop up asking for your password like using your PIN at the ATM. When you correctly enter your password, you confirm that you are the authorized cardholder and your purchase is completed. If the correct code is not supplied, your financial institution cannot confirm your identity and the purchase will not be completed. No code, no confirmation, no purchase.
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No. You will be able to use your existing Check card through Verified by Visa.
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Your account will be billed on the same date it is billed today.
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Many merchants are already a part of Verified by Visa, and more merchants are signing up!
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Typically Verified by Visa's service is free of charge. Check with your Financial Institution for more information.
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Verified by Visa requires the use of Windows Microsoft® Internet Explorer 5.5, 6.0 (including 6.0 on XP SP2), 7.0 and 8.0, Windows Netscape® 7.2, Windows AOL ® 9, Windows Firefox® 1.0, 2.0 and 3.0, Opera® 9.5 and Macintosh Safari®.
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When you are re-issued a new card, with the same Card Number, the Verified by Visa service is automatically updated with the new card information. You do not need to re-register in the service
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You will need to register the new Check Card for the Verified by Visa service. Simply return to the registration site and complete the registration process with your new card.
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You can register any of your existing Check Cards.
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There is no limit to the number of Check Cards you register - you are welcome to register all of them. You can register any or all of your cards.
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The primary user of the card should register, then any other cardholders can use the same password.If you have different card numbers, then each card must be registered separately.
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The personal information you are supplying is used as a security measure to make sure you are the real cardholder. The information you supply is verified against the data stored in your Financial Institution's database.
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Your e-mail will only be used for important notifications about Verified by Visa, and in full accordance with your Financial Institution's privacy policy and the terms of service.
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Yes. When you register to Verified by Visa you will enter your card number and select a password. You may select the same password for all your registered cards. You must select a password between 8-15 characters, which includes at least one number and one letter. We recommend that you select a password that will be easy for you to remember and difficult for others to guess.
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The personal message is a message that you create during registration. Once you've completed your registration, each time you make an online purchase, a small window will pop up and ask you to enter your password. In this window, you'll see your personal message. The personal message is your assurance that you are communication with, and submitting your password to, your card issuer. If the message displayed in the pop-up window is incorrect, you should not enter your password, but should instead contact Customer Service immediately by calling the phone number on the back of your Visa.
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Contact your Financial Institutions Customer Support. They will be happy to assist you with any problems and answer any questions you may have.
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Verified by Visa is a service offered in partnership with Visa. Verified by Visa provides a way to password-protect credit card usage on the Internet. Simply register your credit card and choose a password. Your password is required when you use your card to make Internet purchases at participating stores. The requirement of your password prevents unauthorized usage of your card on the Internet, giving you more confidence about making secure purchases online.
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Some Financial Institution offer you to activate Verified by Visa when you shop at a http://usa.visa.com/personal/security/vbv/shop.html.The activation process is simple and quick - all you have to do is enter a few identifying pieces of information, and select the personal password you will be using in your future purchases. Please make sure you read and agree to the Terms of Use as activating the service indicates you have done so. Note that you may not be offered to activate the service online if you had already registered your card to the service in the past.
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When you activate Verified by Visa during shopping, you receive a pre-assigned Personal Message. When you personalize your account you can select a different personal message.
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When you activate Verified by Visa during shopping, a pre-assigned personal message that Verified by Visa had selected for you is displayed. When you pay online, always look for your personal message before you enter your password to ensure that you're using the authentic Verified by Visa service. After activating Verified by Visa you receive an e-mail message with a link. We recommend that you click on this link and create a new, truly personal message. Please note that your personal message must not be similar to your password.
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After you activate Verified by Visa for one card, you are welcome to add to the service any of your credit cards. This includes your Financial Institution's branded cards as well as our partner cards. To activate additional accounts , click here.
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When you purchase online, Verified by Visa issues a receipt at the end of the checkout process. The receipt includes details of your current purchase, such as site name, purchase amount and date. You enter your personal Verified by Visa password and click "Submit" to proceed with the purchase. When you shop online with your card, the Verified by Visa service will automatically be active at participating stores. For more information on shopping with Verified by Visa, view our demo.
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Many merchants are already a part of Verified by Visa, and more merchants are signing up!
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You can start to use the Verified by Visa service immediately after you complete the registration process.
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First, check to make sure that the card you used for the purchase is one that you have registered with the Verified by Visa service. Second, determine whether the merchant is a participating merchant. If the merchant is participating and you are using the right card, contact the merchant's customer service center.
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Yes. However you will not be able to use Verified by Visa. To complete the purchase at such merchants, simply follow the regular checkout process.
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You can view your Receipt History by logging in to the Personal Account Manager.
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If you forgot your password, select the Forgot your password, click here link that appears on the receipt. In the following page, re-enter the identifying details that you submitted during your registration for the Verified by Visa service. You will then be able to select a new password.
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Always look for your personal message before entering your password. If your personal message does not appear on the receipt, please do not sign it and contact your Financial Institution's customer service personnel.
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Always look for your personal message before signing the receipt. If a personal message other than yours appears on the receipt, please do not sign it and contact your Financial Institution's customer support area.
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The Personal Account Manager is a special service, which helps you trace the receipts of your Verified by Visa transactions. In addition, it enables you to change your account settings: change your e-mail address, password, and personal message.
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You can access the Personal Account Manager through your Financial Institution's web site. We also recommend that you add it to your favorites or bookmarks.
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If you forgot your password, select the Forgot your password, click here link that appears on the Personal Account Manager login. In the following page, re-enter the identifying details that you submitted during your registration for the Verified by Visa service. You will then be able to select a new password.
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In the Personal Account Manager,access Manage Your Profile, and select Change your password. You will be required to enter the old password, select a new password and retype it for verification. You must select a password between 8-15 characters, which includes at least one number and one letter. You may not use passwords that you have used in the past. We recommend that you select a password that will be easy for you to remember and difficult for others to guess.
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In the Personal Account Manager, access Manage Your Profile, and select Change your personal message. Your old personal message will be presented, and you will be able to select a new personal message. (6-30 characters long). Please note that your personal message must not resemble your password.
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Your e-mail address is used for important Verified by Visa notifications. It is therefore important that you keep the e-mail address in the Verified by Visa service updated. In the Personal Account Manager, access Manage Your Profile, and select Update your e-mail. Your old e-mail will be presented, and you will be able to enter a new one.
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The following accessibility features are provided:
Support for windows reader.
Support of resizing the text.
Support for No Java Script.
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In the browser go to View ==> Text Size and choose "Largest".
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Accessibility reference can be found in:
W3 accessibility guidelines
W3 accessibility techniques
The Disability Discrimination Act 1995 (DDA)
JAWS a screen reader for Windows.
Windows-Eyes a screen reader for Windows.
PwWebSpeak a screen reader for Windows.
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