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Frequently Asked Questions
Get further details about Visa Secure. Use the links below to jump to specific topic areas, or scroll down the page to review the full list of questions and answers.

General questions

What is Visa Secure?

Visa Secure is an innovative service offering secure Internet shopping, using your preferred form of Internet payment - the debit card. Visa Secure lets you add a personal password to your existing card, getting added security and the reassurance that only you can use your card online.

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How does Visa Secure work?

When you purchase online, Visa Secure issues a receipt at the end of the checkout process. The receipt includes details of your current purchase, such as site name, purchase amount and date. You sign the receipt using your personal password and click "Submit" to proceed with the purchase. Without your password, the purchase cannot take place.

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How does Visa Secure protect me?

Once you've registered and created a password, each time you make an online purchase, a window will pop up asking for your password like using your PIN at the ATM. When you correctly enter your password, you confirm that you are the authorized cardholder and your purchase is completed. If the correct code is not supplied, your financial institution cannot confirm your identity and the purchase will not be completed. No code, no confirmation, no purchase.

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Will I need to apply for a new card to use Visa Secure?

No. You will be able to use your existing Check card through Visa Secure.

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When will my account be billed for Visa Secure purchases?

Your account will be billed on the same date it is billed today.

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Where can I shop with Visa Secure?

Many merchants are already a part of Visa Secure, and more merchants are signing up!

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Do I have to pay for Visa Secure?

Typically Visa Secure's service is free of charge. Check with your Financial Institution for more information.

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What are the system requirements for Visa Secure?

Visa Secure requires the use of Windows Microsoft® Internet Explorer 5.5, 6.0 (including 6.0 on XP SP2), 7.0 and 8.0, Windows Netscape® 7.2, Windows AOL ® 9, Windows Firefox® 1.0, 2.0 and 3.0, Opera® 9.5 and Macintosh Safari®.

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What happens when my Debit Visa expires?

When you are re-issued a new card, with the same Card Number, the Visa Secure service is automatically updated with the new card information. You do not need to re-register in the service

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What happens if I cancel my Check Card and then get a new one with a different account number?

You will need to register the new Check Card for the Visa Secure service. Simply return to the registration site and complete the registration process with your new card.

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Registration

What cards can I register with Visa Secure?

You can register any of your existing Check Cards.

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How many cards can I register with Visa Secure?

There is no limit to the number of Check Cards you register - you are welcome to register all of them. You can register any or all of your cards.

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Can two people with the same card number use the same password or should they register for Visa Secure separately?

The primary user of the card should register, then any other cardholders can use the same password.If you have different card numbers, then each card must be registered separately.

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Why do I have to supply personal information during registration?

The personal information you are supplying is used as a security measure to make sure you are the real cardholder. The information you supply is verified against the data stored in your Financial Institution's database.

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Why am I required to supply my e-mail during registration?

Your e-mail will only be used for important notifications about Visa Secure, and in full accordance with your Financial Institution's privacy policy and the terms of service.

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Can I use the same password for all of my Check Cards?

Yes. When you register to Visa Secure you will enter your card number and select a password. You may select the same password for all your registered cards. You must select a password between 8-15 characters, which includes at least one number and one letter. We recommend that you select a password that will be easy for you to remember and difficult for others to guess.

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What is a personal message?

The personal message is a message that you create during registration. Once you've completed your registration, each time you make an online purchase, a small window will pop up and ask you to enter your password. In this window, you'll see your personal message. The personal message is your assurance that you are communication with, and submitting your password to, your card issuer. If the message displayed in the pop-up window is incorrect, you should not enter your password, but should instead contact Customer Service immediately by calling the phone number on the back of your Visa.

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What do I do if I have problems during the registration process?

Contact your Financial Institutions Customer Support. They will be happy to assist you with any problems and answer any questions you may have.

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Activation During Shopping

What is the Visa Secure service?

Visa Secure is a service offered in partnership with Visa. Visa Secure provides a way to password-protect credit card usage on the Internet. Simply register your credit card and choose a password. Your password is required when you use your card to make Internet purchases at participating stores. The requirement of your password prevents unauthorized usage of your card on the Internet, giving you more confidence about making secure purchases online.

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What is 'Activation During Shopping'?

Some Financial Institution offer you to activate Visa Secure when you shop at a http://usa.visa.com/personal/security/vbv/shop.html.The activation process is simple and quick - all you have to do is enter a few identifying pieces of information, and select the personal password you will be using in your future purchases. Please make sure you read and agree to the Terms of Use as activating the service indicates you have done so. Note that you may not be offered to activate the service online if you had already registered your card to the service in the past.

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I activated Visa Secure, and now I received an e-mail message saying I should personalize my account online. What does that mean?

When you activate Visa Secure during shopping, you receive a pre-assigned Personal Message. When you personalize your account you can select a different personal message.

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What is a personal message?

When you activate Visa Secure during shopping, a pre-assigned personal message that Visa Secure had selected for you is displayed. When you pay online, always look for your personal message before you enter your password to ensure that you're using the authentic Visa Secure service. After activating Visa Secure you receive an e-mail message with a link. We recommend that you click on this link and create a new, truly personal message. Please note that your personal message must not be similar to your password.

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I activated Visa Secure. Can I activate it for additional cards?

After you activate Visa Secure for one card, you are welcome to add to the service any of your credit cards. This includes your Financial Institution's branded cards as well as our partner cards. To activate additional accounts , click here.

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Shopping with Visa Secure

How do I shop with Visa Secure?

When you purchase online, Visa Secure issues a receipt at the end of the checkout process. The receipt includes details of your current purchase, such as site name, purchase amount and date. You enter your personal Visa Secure password and click "Submit" to proceed with the purchase. When you shop online with your card, the Visa Secure service will automatically be active at participating stores. For more information on shopping with Visa Secure, view our demo.

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Where can I use Visa Secure service?

Many merchants are already a part of Visa Secure, and more merchants are signing up!

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How soon after completing my online registration can I begin to use the Visa Secure service to make online purchases?

You can start to use the Visa Secure service immediately after you complete the registration process.

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What should I do if I purchase online but the Visa Secure receipt does not appear?

First, check to make sure that the card you used for the purchase is one that you have registered with the Visa Secure service. Second, determine whether the merchant is a participating merchant. If the merchant is participating and you are using the right card, contact the merchant's customer service center.

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Can I purchase at merchants that do not participate in the Visa Secure service?

Yes. However you will not be able to use Visa Secure. To complete the purchase at such merchants, simply follow the regular checkout process.

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Where can I view the history of my Visa Secure purchases?

You can view your Receipt History by logging in to the Personal Account Manager.

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I forgot my password. What should I do?

If you forgot your password, select the Forgot your password, click here link that appears on the receipt. In the following page, re-enter the identifying details that you submitted during your registration for the Visa Secure service. You will then be able to select a new password.

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I don't see my personal message on the receipt. What should I do?

Always look for your personal message before entering your password. If your personal message does not appear on the receipt, please do not sign it and contact your Financial Institution's customer service personnel.

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The personal message on the receipt is not mine. What should I do?

Always look for your personal message before signing the receipt. If a personal message other than yours appears on the receipt, please do not sign it and contact your Financial Institution's customer support area.

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The Personal Account Manager

What is the Personal Account Manager?

The Personal Account Manager is a special service, which helps you trace the receipts of your Visa Secure transactions. In addition, it enables you to change your account settings: change your e-mail address, password, and personal message.

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How do I access the Personal Account Manager?

You can access the Personal Account Manager through your Financial Institution's web site. We also recommend that you add it to your favorites or bookmarks.

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I am trying to login to the Personal Account Manager but I forgot my password. What should I do?

If you forgot your password, select the Forgot your password, click here link that appears on the Personal Account Manager login. In the following page, re-enter the identifying details that you submitted during your registration for the Visa Secure service. You will then be able to select a new password.

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How do I change my password?

In the Personal Account Manager,access Manage Your Profile, and select Change your password. You will be required to enter the old password, select a new password and retype it for verification. You must select a password between 8-15 characters, which includes at least one number and one letter. You may not use passwords that you have used in the past. We recommend that you select a password that will be easy for you to remember and difficult for others to guess.

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How do I change my personal message?

In the Personal Account Manager, access Manage Your Profile, and select Change your personal message. Your old personal message will be presented, and you will be able to select a new personal message. (6-30 characters long). Please note that your personal message must not resemble your password.

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How do I update the e-mail address?

Your e-mail address is used for important Visa Secure notifications. It is therefore important that you keep the e-mail address in the Visa Secure service updated. In the Personal Account Manager, access Manage Your Profile, and select Update your e-mail. Your old e-mail will be presented, and you will be able to enter a new one.

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DDA - Disability Discrimination Act

What Accessibility features are provided on this site?

The following accessibility features are provided:

  • Support for windows reader.

  • Support of resizing the text.

  • Support for No Java Script.

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    How can I resize the text?

    In the browser go to View ==> Text Size and choose "Largest".

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    Where can I find more information on Accessibility?

    Accessibility reference can be found in:

  • W3 accessibility guidelines

  • W3 accessibility techniques

  • The Disability Discrimination Act 1995 (DDA)

  • JAWS a screen reader for Windows.

  • Windows-Eyes a screen reader for Windows.

  • PwWebSpeak a screen reader for Windows.
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