Verified by Visa is an innovative service offering secure Internet shopping, using your preferred form of Internet payment - the debit card. Verified by Visa lets you add a personal password to your existing card, getting added security and the reassurance that only you can use your card online.
When you purchase online, Verified by Visa issues a receipt at the end of the checkout process. The receipt includes details of your current purchase, such as site name, purchase amount and date. You sign the receipt using your personal password and click "Submit" to proceed with the purchase. Without your password, the purchase cannot take place.
What are the system requirements for Verified by Visa?
Verified by Visa Windows Microsoft® Internet Explorer 5.5, 6.0 (including 6.0 on XP SP2), 7.0 and 8.0, Windows Netscape® 7.2, Windows AOL ® 9, Windows Firefox® 1.0, 2.0 and 3.0, Opera® 9.5 and Macintosh Safari®.
Why do I have to supply personal information during registration?
The personal information you are supplying is used as a security measure to make sure you are the real cardholder. The information you supply is verified against the data stored in your Financial Institution's database.
Can I use the same password for all of my Visa Check Cards?
Yes. When you register to Verified by Visa you will enter your card number and select a password. You may select the same password for all your registered cards. You must select a password between 8-15 characters, which includes at least one number and one letter. We recommend that you select a password that will be easy for you to remember and difficult for others to guess.
The personal message is a text message (6-30 characters long) that you select during registration. This text should be personal, however not secret. Each time a Verified by Visa receipt will be presented to you, you should look for the personal message - it proves it is a genuine receipt. Please note - you cannot select a personal message that will be identical to the password. Your password must be kept secret, while the personal message is openly displayed on the receipt.
Verified by Visa is a service offered in partnership with Visa. Verified by Visa provides a way to password-protect debit card usage on the Internet. Simply register your debit card and choose a password. Your password is required when you use your card to make Internet purchases at participating merchants. The requirement of your password prevents unauthorized usage of your card on the Internet, giving you more confidence about making secure purchases online.
When you activate Verified by Visa during shopping, a pre-assigned personal message that Verified by Visa had selected for you is displayed. When you pay online, always look for your personal message before you enter your password to ensure that you're using the authentic Verified by Visa service. After activating Verified by Visa you receive an e-mail message with a link. We recommend that you click on this link and create a new, truly personal message. Please note that your personal message must not be similar to your password.
I activated Verified by Visa. Can I activate it for additional cards?
After you activate Verified by Visa for one card, you are welcome to add to the service any of your debit cards. This includes your Financial Institution's branded cards as well as our partner cards. To activate additional cards , click here.
When you purchase online, Verified by Visa issues a receipt at the end of the checkout process. The receipt includes details of your current purchase, such as site name, purchase amount and date. You enter your personal Verified by Visa password and click "Submit" to proceed with the purchase. When you shop online with your card, the Verified by Visa service will automatically be active at participating merchants. For more information on shopping with Verified by Visa, view our demo.
What should I do if I purchase online but the Verified by Visa receipt does not appear?
First, check to make sure that the card you used for the purchase is one that you have registered with the Verified by Visa service. Second, determine whether the merchant is a participating merchant. If the merchant is participating and you are using the right card, contact the merchant's customer service center.
If you forgot your password, select the Forgot your password, click here link that appears on the receipt. In the following page, type your Card Number , then enter the required information on your card. You will then be able to select a new password.
I don't see my personal message on the receipt. What should I do?
Always look for your personal message before entering your password. If your personal message does not appear on the receipt, please do not sign it and contact your Financial Institution's customer service personnel.
The personal message on the receipt is not mine. What should I do?
Always look for your personal message before signing the receipt. If a personal message other than yours appears on the receipt, please do not sign it and contact your Financial Institution's customer support area.
The Personal Account Manager is a special service, which helps you trace the receipts of your Verified by Visa transactions. In addition, it enables you to change your account settings: change your e-mail address, password, and personal message.
I am trying to login to the Personal Account Manager but I forgot my password. What should I do?
If you forgot your password, select the Forgot your password, click here link that appears on the Personal Account Manager login. In the following page, type your Card Number then enter your account information in the required fields. You will then be able to select a new password.
In the Personal Account Manager,access Manage Your Profile, and select Change your password. You will be required to enter the old password, select a new password and retype it for verification. You must select a password between 8-15 characters, which includes at least one number and one letter. You may not use passwords that you have used in the past. We recommend that you select a password that will be easy for you to remember and difficult for others to guess.
In the Personal Account Manager, access Manage Your Profile, and select Change your personal message. Your old personal message will be presented, and you will be able to select a new personal message. (6-30 characters long). Please note that your personal message must not resemble your password.
Your e-mail address is used for important Verified by Visa notifications. It is therefore important that you keep the e-mail address in the Verified by Visa service updated. In the Personal Account Manager, access Manage Your Profile, and select Update your e-mail. Your old e-mail will be presented, and you will be able to enter a new one.