CSI Logo
WelcomeRegistrationDemoFAQsContact UsParticipating Stores
 
Frequently Asked Questions

Get further details about Verified by Visa. Use the links below to jump to specific topic areas, or scroll down the page to review the full list of questions and answers.

General questions

What is Verified by Visa?

Verified by Visa is an innovative service offering secure Internet shopping, using your preferred form of Internet payment - the debit card. Verified by Visa lets you add a personal password to your existing card, getting added security and the reassurance that only you can use your card online.

Back to top

How does Verified by Visa work?

When you purchase online, Verified by Visa issues a receipt at the end of the checkout process. The receipt includes details of your current purchase, such as site name, purchase amount and date. You sign the receipt using your personal password and click "Submit" to proceed with the purchase. Without your password, the purchase cannot take place.

Back to top

How does Verified by Visa protect me?

Since your card is protected by your personal password, only you can use your Visa Check Card online.

Back to top

Will I need to apply for a new card to use Verified by Visa?

No. You will be able to use your existing Visa Check card through Verified by Visa.

Back to top

When will my account be billed for Verified by Visa purchases?

Your account will be billed on the same date it is billed today.

Back to top

Where can I shop with Verified by Visa?

Many merchants are already a part of Verified by Visa, and more merchants are signing up! Click here to see a list of participating online merchant sites.

Back to top

Do I have to pay for Verified by Visa?

Typically Verified by Visa's service is free of charge. Check with your Financial Institution for more information.

Back to top

What are the system requirements for Verified by Visa?

Verified by Visa Windows Microsoft® Internet Explorer 5.5, 6.0 (including 6.0 on XP SP2), 7.0 and 8.0, Windows Netscape® 7.2, Windows AOL ® 9, Windows Firefox® 1.0, 2.0 and 3.0, Opera® 9.5 and Macintosh Safari®.

Back to top

What happens when my debit card expires?

When you are re-issued a new card, with the same Card Number, the Verified by Visa service is automatically updated with the new card information. You do not need to re-register in the service

Back to top

What happens if I cancel my Visa Check Card and then get a new one with a different Card Number?

You will need to register the new Visa Check Card for the Verified by Visa service.

Back to top

Registration

What cards can I register with Verified by Visa?

You can register any of your existing Visa Check Cards.

Back to top

How many cards can I register with Verified by Visa?

There is no limit to the number of Visa Check Cards you register - you are welcome to register all of them. You can register any or all of your cards.

Back to top

Can two people with the same card number use the same password or should they register for Verified by Visa separately?

The primary user of the card should register, then any other cardholders can use the same password.If you have different card numbers, then each card must be registered separately.

Back to top

Why do I have to supply personal information during registration?

The personal information you are supplying is used as a security measure to make sure you are the real cardholder. The information you supply is verified against the data stored in your Financial Institution's database.

Back to top

Why am I required to supply my e-mail during registration?

Your e-mail will only be used for important notifications about Verified by Visa, and in full accordance with your Financial Institution's privacy policy and the terms of service.

Back to top

Can I use the same password for all of my Visa Check Cards?

Yes. When you register to Verified by Visa you will enter your card number and select a password. You may select the same password for all your registered cards. You must select a password between 8-15 characters, which includes at least one number and one letter. We recommend that you select a password that will be easy for you to remember and difficult for others to guess.

Back to top

What is a personal message?

The personal message is a text message (6-30 characters long) that you select during registration. This text should be personal, however not secret. Each time a Verified by Visa receipt will be presented to you, you should look for the personal message - it proves it is a genuine receipt. Please note - you cannot select a personal message that will be identical to the password. Your password must be kept secret, while the personal message is openly displayed on the receipt.

Back to top

What do I do if I have problems during the registration process?

Contact your Financial Institutions Customer Support. They will be happy to assist you with any problems and answer any questions you may have.

Back to top

Activation During Shopping

What is the Verified by Visa service?

Verified by Visa is a service offered in partnership with Visa. Verified by Visa provides a way to password-protect debit card usage on the Internet. Simply register your debit card and choose a password. Your password is required when you use your card to make Internet purchases at Click hereThe requirement of your password prevents unauthorized usage of your card on the Internet, giving you more confidence about making secure purchases online.

Back to top

What is 'Activation During Shopping'?

We offer you to activate Verified by Visa when you shop at a Click here.The activation process is simple and quick - all you have to do is enter a few identifying pieces of information, and select the personal password you will be using in your future purchases. Please make sure you read and agree to the Terms of Use as activating the service indicates you have done so. Note that you may not be offered to activate the service online if you had already registered your card to the service in the past.

Back to top

I activated Verified by Visa, and now I received an e-mail message saying I should personalize my account online. What does that mean?

When you activate Verified by Visa during shopping, you receive a pre-assigned Personal Message. When you personalize your account you can select a different personal message.

Back to top

What is a personal message?

When you activate Verified by Visa during shopping, a pre-assigned personal message that Verified by Visa had selected for you is displayed. When you pay online, always look for your personal message before you enter your password to ensure that you're using the authentic Verified by Visa service. After activating Verified by Visa you receive an e-mail message with a link. We recommend that you click on this link and create a new, truly personal message. Please note that your personal message must not be similar to your password.

Back to top

I activated Verified by Visa. Can I activate it for additional cards?

After you activate Verified by Visa for one card, you are welcome to add to the service any of your debit cards. This includes your Financial Institution's branded cards as well as our partner cards. To activate additional cards , click here.

Back to top

Shopping with Verified by Visa

How do I shop with Verified by Visa?

When you purchase online, Verified by Visa issues a receipt at the end of the checkout process. The receipt includes details of your current purchase, such as site name, purchase amount and date. You enter your personal Verified by Visa password and click "Submit" to proceed with the purchase. When you shop online with your card, the Verified by Visa service will automatically be active at Click here. For more information on shopping with Verified by Visa, view our demo.

Back to top

Where can I use Verified by Visa service?

Many merchants are already a part of Verified by Visa, and more merchants are signing up! Click here to see a list of participating online merchant sites.

Back to top

How soon after completing my online registration can I begin to use the Verified by Visa service to make online purchases?

You can start to use the Verified by Visa service immediately after you complete the registration process.

Back to top

What should I do if I purchase online but the Verified by Visa receipt does not appear?

First, check to make sure that the card you used for the purchase is one that you have registered with the Verified by Visa service. Second, determine whether the merchant is a Click here. If the merchant is participating and you are using the right card, contact the merchant's customer service center.

Back to top

Can I purchase at merchants that do not participate in the Verified by Visa service?

Yes. However you will not be able to use Verified by Visa. To complete the purchase at such merchants, simply follow the regular checkout process.

Back to top

Where can I view the history of my Verified by Visa purchases?

You can view your Receipt History by logging in to the Personal Account Manager.

Back to top

I forgot my password. What should I do?

If you forgot your password, select the Forgot your password, click here link that appears on the receipt. In the following page, type your Card Number , then enter the required information on your card. You will then be able to select a new password.

Back to top

I don't see my personal message on the receipt. What should I do?

Always look for your personal message before entering your password. If your personal message does not appear on the receipt, please do not sign it and contact your Financial Institution's customer service personnel.

Back to top

The personal message on the receipt is not mine. What should I do?

Always look for your personal message before signing the receipt. If a personal message other than yours appears on the receipt, please do not sign it and contact your Financial Institution's customer support area.

Back to top

The Personal Account Manager

What is the Personal Account Manager?

The Personal Account Manager is a special service, which helps you trace the receipts of your Verified by Visa transactions. In addition, it enables you to change your account settings: change your e-mail address, password, and personal message.

Back to top

How do I access the Personal Account Manager?

You can access the Personal Account Manager through your Financial Institution's web site. We also recommend that you add it to your favorites or bookmarks.

Back to top

I am trying to login to the Personal Account Manager but I forgot my password. What should I do?

If you forgot your password, select the Forgot your password, click here link that appears on the Personal Account Manager login. In the following page, type your Card Number then enter your account information in the required fields. You will then be able to select a new password.

Back to top

How do I change my password?

In the Personal Account Manager,access Manage Your Profile, and select Change your password. You will be required to enter the old password, select a new password and retype it for verification. You must select a password between 8-15 characters, which includes at least one number and one letter. You may not use passwords that you have used in the past. We recommend that you select a password that will be easy for you to remember and difficult for others to guess.

Back to top

How do I change my personal message?

In the Personal Account Manager, access Manage Your Profile, and select Change your personal message. Your old personal message will be presented, and you will be able to select a new personal message. (6-30 characters long). Please note that your personal message must not resemble your password.

Back to top

How do I update the e-mail address?

Your e-mail address is used for important Verified by Visa notifications. It is therefore important that you keep the e-mail address in the Verified by Visa service updated. In the Personal Account Manager, access Manage Your Profile, and select Update your e-mail. Your old e-mail will be presented, and you will be able to enter a new one.

Back to top

DDA - Disability Discrimination Act

What Accessibility features are provided on this site?

The following accessibility features are provided:

  • Support for windows reader.

  • Support of resizing the text.

  • Support for No Java Script.

  • Back to top

    How can I resize the text?

    In the browser go to View ==> Text Size and choose "Largest".

    Back to top

    Where can I find more information on Accessibility?

    Accessibility reference can be found in:

  • W3 accessibility guidelines

  • W3 accessibility techniques

  • The Disability Discrimination Act 1995 (DDA)

  • JAWS a screen reader for Windows.

  • Windows-Eyes a screen reader for Windows.

  • PwWebSpeak a screen reader for Windows.
  • Back to top

     
    Privacy Policy|Terms of Use|CSI Home
    Secured by RSA 16.5