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Verified by Visa
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Frequently Asked Questions

Get further details about Verified by Visa. Use the links below to jump to specific topic areas, or scroll down the page to review the full list of questions and answers.

General questions

What is Verified by Visa?

Verified by Visa is an innovative service provided by CIBC VISA offering more secure Internet shopping, using your preferred form of Internet payment - the credit card. Verified by Visa lets you add a personal password to your existing CIBC VISA credit card,providing you with added security when you use your registered credit card online.

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How does Verified by Visa protect me?

Since your card is protected by your personal password, only you can use your card online.

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Will I need to apply for a new card to use Verified by Visa?

No. You will be able to use any of your existing personal or small business CIBC VISA credit cards .

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Where can I buy with Verified by Visa?

Many merchants are already a part of Verified by Visa, and more merchants are signing up! Click here to see a list of participating online Verified by Visa merchant sites.

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Do I have to pay for Verified by Visa?

No. CIBC VISA is offering Verified by Visa free of charge!

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What are the system requirements for Verified by Visa?

Verified by Visa requires the use of Windows Microsoft® Internet Explorer 5.5, 6.0 (including 6.0 on XP SP2), 7.0 and 8.0, Windows Netscape® 7.2, Windows AOL ® 9, Windows Firefox® 1.0, 2.0 and 3.0, Opera® 9.5 and Macintosh Safari®.

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What happens when my CIBC VISA credit card expires?

When you are re-issued a new CIBC VISA credit card, with the same card number, you are able to continue using your Verified by Visa to shop online.

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What happens if I cancel my CIBC VISA credit card and then get a new one with a different card number?

You will need to register the new credit card for the Verified by Visa service.

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Registration

What credit cards can I register with Verified by Visa?

You can register any of the existing CIBC VISA's Online Secure Payment service personal or small business credit card listed below.

  • CIBC Aventura® Visa Infinite™ Card


  • CIBC Aventura® Gold Visa™ Card


  • CIBC Aventura® Visa™ Card for Business


  • CIBC Aventura® Visa™ Card


  • CIBC Aventura® Visa™ Card for Student


  • CIBC Aerogold®1 Visa Infinite™Card


  • CIBC Aerogold®1Visa™1 Card


  • CIBC Aerogold®1 Visa ™Card for Business


  • CIBC Aero Classic Visa™ Card


  • CIBC bizline® Visa™ Card


  • CIBC Classic Visa™ Card


  • CIBC Classic Visa ™Card for Students


  • CIBC Dividend Visa Infinite™ Card


  • CIBC Dividend Platinum® Card


  • CIBC Dividend Card®


  • CIBC Gold Visa™ Card


  • CIBC Platinum Visa™ Card


  • CIBC Select Visa™ Card


  • CIBC Vacationgold® Visa™ Card


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How many credit cards can I register for Verified by Visa?

There is no limit to the number of credit cards you can register for Verified by Visa.

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Why do I have to supply personal information during registration?

The personal information you are supplying is used as a security measure to make sure you are the authorized cardholder for that account.

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Can I use the same password for all of my registered CIBC VISA credit cards?

When you register for Verified by Visa you will enter your card number and can select any password you like for any of your CIBC VISA credit cards. You must select a password between 8-12 characters. We recommend that you select a password(s) that will be easy for you to remember and difficult for others to guess.

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What is the Signature Panel Code?

The Signature Panel Code is the last three digits that appear on the back of your credit card, on the signature panel.

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What do I do if I have problems during the registration process?

CIBC VISA customer service is available at 1-800-465-4653 (in Canada and U.S.) or call collect at 1-514-861-4653 (from elsewhere), Monday to Friday, 7:00AM - midnight EST and Saturday and Sunday, 7:00AM - 10:00PM EST We will be happy to assist you with any problems and answer any questions you may have.

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Can two people with a joint account use the same password or should they register for Verified by Visa separately?

Multiple cardholders of the account can register separately and can each establish a personal password.

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Registration During Shopping

What is the Verified by Visa service?

Verified by Visa is a service offered as part of CIBC VISA's Online Secure Payment service. Verified by Visa provides a way to password-protect credit card usage on the Internet. Simply register your credit card and choose a password. Your password is required when you use your credit card to make Internet purchases at participating Verified by Visa merchants. The requirement of your password helps prevent unauthorized usage of your credit card on the Internet, giving you more confidence about making secure purchases online.

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What is 'Registration During Shopping'?

As a CIBC VISA cardholder, we invite you to register for Verified by Visa when you shop at a participating Verified by Visa merchants sites.The registration process is simple and quick - all you have to do is enter a few identifying pieces of information, and select the personal password you will be using in your future purchases. Please make sure you read and agree to the Terms and Conditions as activating the service indicates you have done so. Note that you may not be offered to register the service online if you had already registered your credit card to the service in the past.

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I registered for Verified by Visa. Can I register Verified by Visa for additional cards?

Yes.After you register for Verified by Visa for one card, you are welcome to add other eligible CIBC VISA credit cards through CIBC VISA's Online Secure Payment service at CIBCSecurePay.com.

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Shopping with Verified by Visa

How do I buy with Verified by Visa?

When you purchase online,at a participating Verified by Visa merchant site, Verified by Visa issues a transaction record at the end of the checkout process. The transaction record includes details of your current purchase, such as site name, purchase amount and date. you enter your personal Verified by Visa password and click "Submit" to proceed with the purchase. When you shop online with your registered CIBC VISA credit card, the Verified by Visa service will automatically be active at participating online stores. for more information on shopping with Verified by Visa, view our demo.

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Where can I buy with Verified by Visa?

Many merchants are already a part of Verified by Visa, and more merchants are signing up! Click here to see a list of participating online merchant sites.

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How soon after completing my online registration can I begin to use the Verified by Visa service to make online purchases?

You can start to use the Verified by Visa service immediately after you complete the registration process.

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What should I do if I purchase online but the Verified by Visa transaction record does not appear?

First, check to make sure that the credit card you used for the purchase is one that you have registered with the Verified by Visa service. Second, determine whether the merchant is a participating Verified by Visa merchant. If the merchant is participating and you are using a registered CIBC VISA credit card, contact the merchant's customer service center.

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Can I purchase at merchants that do not participate in the Verified by Visa service?

Yes, however you will not be able to use Verified by Visa. To complete the purchase at such merchants, simply follow the regular checkout process.

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Where can I view the history of my Verified by Visa transactions?

You can view your Transaction History by logging in to the Personal Account Manager.

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I forgot my password. What should I do?

If you forgot your password, select the Forgot your password, click here link that appears on the transaction record. In the following page, type your card number, then enter the registration information. You will then be able to select a new password.

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The Personal Account Manager

What is the Personal Account Manager?

The Personal Account Manager is a special service offered by Verified by Visa, which helps you trace the transaction records of your Verified by Visa activities. In addition, it enables you to change your password.

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Do I need to write down the details of my online purchases?

No. You do not need to write down details of your online purchases. Reviewing your previous transactions online is a convenient option through the Verified by Visa Personal Account Manager feature.

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How do I access the Personal Account Manager?

You can access the Personal Account Manager through the CIBC VISA's Online Secure Payment service Online Secure Payment web site CIBCSecurePay.com. We also recommend that you add this to your favorites or bookmarks.

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I am trying to login to the Personal Account Manager but I forgot my password. What should I do?

If you forgot your password, select the Forgot your password, click here link that appears on the Personal Account Manager login. In the following page, type your card number, then enter your registration information. You will then be able to select a new password.

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How do I change my password?

In the Personal Account Manager,access Manage Your Profile, and select Change your password. You will be required to enter the old password, select a new password and retype it for verification. You must select a password between 8-12 characters. We recommend that you select a password that will be easy for you to remember and difficult for others to guess. You may also contact customer service to change your password.

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Accessibility Options

What accessibility features are provided on this site?

The following accessibility features are provided:

  • Support for windows reader.

  • Support of resizing the text.

  • Support for No Java Script.

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    How can I resize the text?

    In the browser go to View ==> Text Size and choose "Largest".

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    Where can I find more information on accessibility?

    Accessibility reference can be found in:

  • W3 accessibility guidelines

  • W3 accessibility techniques

  • The Disability Discrimination Act 1995 (DDA)

  • JAWS a screen reader for Windows.

  • Windows-Eyes a screen reader for Windows.

  • PwWebSpeak a screen reader for Windows.
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