Verified by Visa is an innovative service provided by CIBC VISA offering more secure Internet shopping, using your preferred form of Internet payment - the credit card. Verified by Visa lets you add a personal password to your existing CIBC VISA credit card,providing you with added security when you use your registered credit card online.
What are the system requirements for Verified by Visa?
Verified by Visa requires the use of Windows Microsoft® Internet Explorer 5.5, 6.0 (including 6.0 on XP SP2), 7.0 and 8.0, Windows Netscape® 7.2, Windows AOL ® 9, Windows Firefox® 1.0, 2.0 and 3.0, Opera® 9.5 and Macintosh Safari®.
Can I use the same password for all of my registered CIBC VISA credit cards?
When you register for Verified by Visa you will enter your card number and can select any password you like for any of your CIBC VISA credit cards. You must select a password between 8-12 characters. We recommend that you select a password(s) that will be easy for you to remember and difficult for others to guess.
What do I do if I have problems during the registration process?
CIBC VISA customer service is available at 1-800-465-4653 (in Canada and U.S.) or call collect at 1-514-861-4653 (from elsewhere), Monday to Friday, 7:00AM - midnight EST and Saturday and Sunday, 7:00AM - 10:00PM EST We will be happy to assist you with any problems and answer any questions you may have.
Verified by Visa is a service offered as part of CIBC VISA's Online Secure Payment service. Verified by Visa provides a way to password-protect credit card usage on the Internet. Simply register your credit card and choose a password. Your password is required when you use your credit card to make Internet purchases at participating Verified by Visa merchants. The requirement of your password helps prevent unauthorized usage of your credit card on the Internet, giving you more confidence about making secure purchases online.
As a CIBC VISA cardholder, we invite you to register for Verified by Visa when you shop at a participating Verified by Visa merchants sites.The registration process is simple and quick - all you have to do is enter a few identifying pieces of information, and select the personal password you will be using in your future purchases. Please make sure you read and agree to the Terms and Conditions as activating the service indicates you have done so. Note that you may not be offered to register the service online if you had already registered your credit card to the service in the past.
When you purchase online,at a participating Verified by Visa merchant site, Verified by Visa issues a transaction record at the end of the checkout process. The transaction record includes details of your current purchase, such as site name, purchase amount and date. you enter your personal Verified by Visa password and click "Submit" to proceed with the purchase. When you shop online with your registered CIBC VISA credit card, the Verified by Visa service will automatically be active at participating online stores. for more information on shopping with Verified by Visa, view our demo.
What should I do if I purchase online but the Verified by Visa transaction record does not appear?
First, check to make sure that the credit card you used for the purchase is one that you have registered with the Verified by Visa service. Second, determine whether the merchant is a participating Verified by Visa merchant. If the merchant is participating and you are using a registered CIBC VISA credit card, contact the merchant's customer service center.
If you forgot your password, select the Forgot your password, click here link that appears on the transaction record. In the following page, type your card number, then enter the registration information. You will then be able to select a new password.
The Personal Account Manager is a special service offered by Verified by Visa, which helps you trace the transaction records of your Verified by Visa activities. In addition, it enables you to change your password.
You can access the Personal Account Manager through the CIBC VISA's Online Secure Payment service Online Secure Payment web site CIBCSecurePay.com. We also recommend that you add this to your favorites or bookmarks.
I am trying to login to the Personal Account Manager but I forgot my password. What should I do?
If you forgot your password, select the Forgot your password, click here link that appears on the Personal Account Manager login. In the following page, type your card number, then enter your registration information. You will then be able to select a new password.
In the Personal Account Manager,access Manage Your Profile, and select Change your password. You will be required to enter the old password, select a new password and retype it for verification. You must select a password between 8-12 characters. We recommend that you select a password that will be easy for you to remember and difficult for others to guess. You may also contact customer service to change your password.
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